Refund Policy

Full refund is available for eSIMs that have not been installed or activated — contact support with your order link.

After installation, activation, or any data usage the eSIM is considered consumed and cannot be refunded.

If a network outage on the carrier side makes the service unusable, we compensate with a replacement package of equal or larger volume.

Crypto refunds are paid in the cryptocurrency of the original payment to an address you provide; network fees may be deducted. Card refunds go back to the same card through Stripe and usually take 5–10 business days, depending on your bank.

Underpaid invoices can be topped up within the invoice window or refunded minus network fees.

This does not take away the statutory withdrawal right of EU and EEA consumers: until the eSIM profile is issued you may withdraw the order and get a full refund. After issuance the right lapses under Article 16(m) of Directive 2011/83/EU, because delivery began at your express request.